Shipping & Delivery
Shea butter is susceptible to hot and/or warm temperatures so it is important to ensure that you are available to receive your product when it is delivered. If product melts as a result of exposure to extreme temperature, resolidify by refrigerating. Product softening does not change benefits to the skin.
If you place your order on a business day (Monday – Friday) we’ll process it within 48 hours. Orders made over the weekend or on a public holiday will be processed the following business day.
If for any reason you're unhappy with your product, contact us immediately and we'll be happy to fix it. We'll either provide a full refund (including shipping) or exchange the item.
Unopened merchandise may be returned within 30 days for a full refund. If there isn't an error on our part, refunds will be minus the shipping cost .
If the product is opened and used but there is nothing wrong with the product, you will also be charged the cost of the product used.
We encourage purchasing samples in the smallest sizes offered if you are not sure if buying a larger size is the best option for you.
Please contact us via email at firstname.lastname@example.org with your name, order number, and your reason for requesting a refund and we'll respond within 24 hours.